AGL bringing call center workers back to metro Atlanta

Friday November 06, 2009 03:02 PM

Three years ago, Atlanta-based AGL Resources  announced it was outsourcing some of its customer call operations and about 140 jobs to India. Friday, the parent of Atlanta Gas Light reversed coursed, saying that it plans to create 75 customer service positions which will be located at its existing call center in Riverdale. The facility, which handles higher-level “escalated” calls and back …

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